Frequently Asked Questions
Does this model come with a battery and charger?
Our "tool only" model (WG320.9) does not come with a battery and charger. As a part of our 20V Powershare program, "tool only" models allow you to customize your tool box without buying more batteries and chargers than you need. Add any tools you need, but use the 20V Worx batteries and chargers you already have. Powershare lets you share the battery and save money!
How much does the JawSaw weigh?
The Worx JawSaw weighs 7.1 pounds without the battery, about the same as a gallon of milk. Not only is the weight balanced for the best ergonomic experience for our users, the innovative jaw design helps support the weight of the tool and make it easy to use when cutting overhead branches.
I’ve seen the JawSaw described as battery-operated and electric. Which is correct?
We have two versions of the JawSaw, so they are both correct. The WG320.9 model is a cordless tool compatible with our 20V MaxLithium batteries. Our electric JawSaw is model number WG307 and can be found here.
What is the largest branch that the JawSaw can cut?
The JawSaw can handle branches up to 4" in diameter.
What is the chain speed?
The no load speed for the Jawsaw is 1350 rpms.
Does the JawSaw come pre-assembled?
Yes, the Worx JawSaw comes fully assembled. Just oil the chain as instructed in the manual, install the fully charged battery, and you’re ready to work!
What kind of oil do I use on the JawSaw?
To oil the chain, use a winter-weight bar and chain oil which is available in most hardware stores or stores that sell chainsaws.
What is that red thing attached to my JawSaw’s cord used for?
That is the service key, which puts the JawSaw in "service mode" and prevents it from accidentally operating. When in service mode, the bar and chain can be removed & the chain can be tightened.
How do I sharpen the chain?
If you want to sharpen the chain yourself, we recommend the Oregon 25894 5/32” file with guide, and the Oregon 27742 Depth gauge and file guide, for the best results. You can also check with local hardware stores for professional sharpening services.
How many chain links are on the JawSaw chain?
There are 42 links on the JawSaw chain.
What other types of replacement chain should I use?
Because of the unique design of the Worx JawSaw, we only recommend using the Worx replacement chain. Click here
to order a replacement chain.
I saw an extension pole as an available accessory. Is this required for using the JawSaw?
The JawSaw can be used with or without the extension pole. The extension pole is designed to help reach branches up to 12’ high and can be quickly and easily attached or detached depending on how you need to use the JawSaw.
What is the weight of the tool with the Extension pole?
The total weight of the JawSaw and extension pole is 11.6 pounds.
What is the length of the JawSaw and the Extension Pole?
Jawsaw is 33 inches (or 2 ft 9 inches) and the Pole is 61.5 inches (or 5 ft 1.5 inches) in length. When used together, the total length is around 7 ft 9 inches.
If the total length of the JawSaw and extension pole is less than 8’, how can they reach up to 12’?
Working directly overhead is never a safe option when trimming limbs from trees, so the calculation isn’t based on direct reach. Since the safest way to approach tree trimming would be standing away from the branch being cut and reaching up at an angle, the total reach factors in the average height of the person using the tool as at least 4’. When standing at the base of the tree and reaching with the JawSaw at an angle, the average user can cut branches at a height of 12 or more feet.
Why do I have to pay s&h on the extension pole accessory?
The extension pole comes pre-assembled making the box an oversized box in length and therefore cost extra to ship.
Are there any precautions I should follow?
Carefully review the owner’s manual for all safety information and guidelines for the JawSaw. Follow safety precautions while using any power tools – including wearing safety eyewear, gloves, appropriate shoes & clothing, and keeping hair tied back. See the owner’s manual for complete safety instructions and details.
What is the guarantee/warranty?
If you decide the Worx JawSaw isn’t right for you, we offer a 30-day Money Back Guarantee from date of receipt (less shipping and handling). Please call our customer service center at 1-866-354-9679 (WORX) and we’ll be happy to assist. For more information, click here
We know your tools are indispensable, so we cover each tool with a 2 Year Limited Consumer Warranty. You can extend your warranty to 3 years by registering online within 30 days of purchase. Already have your JawSaw? Register now!
Worx batteries are covered by a 1 Year Limited Consumer Warranty and are not eligible for warranty extension.
Parts subject to normal wear and tear are not covered by the tool’s warranty.
For more information on our warranty, click here
Where can I get replacement parts?
Lose your spanner wrench? Need a spare bar? Many replacement parts are available on worx.com
. You can also contact our friendly customer service team is ready to get you back up and running. Give us a call at 1-866-354-9679 (WORX).