Does this come with a battery and charger?
Yes, this model comes with 2 batteries and 1 dual-port charger.
This is advertised as a 2 x 20V product. What does that mean? What’s the difference between this and a 20V Worx product?
Worx has been offering 20V garden and power tools for a long time, and we’ve gotten a lot of feedback from customers like you. We’ve taken all of it seriously. We know what it takes to invest in a line of power tools only to discover you need more power.
Love your battery platform, don’t leave it.
Switching battery platforms is a hassle – and sometimes, an expensive one. But now, you don’t have to switch. The new 2 x 20V platform is the solution you’ve been looking for. We’ve expanded our 20V Power Share battery platform to include products that use 2 of the 20V batteries you already have to level up your power to 40V performance without switching to a new voltage family. Double up your batteries for more power and runtime and still share your batteries with the rest of the 20V Worx Power Share family. We’ve even introduced a dual-port charger to help you power up faster than ever before.
Family is forever – and now, so’s your battery platform. Step up to 2 x 20V for more Power Share.
Can I use just one battery at a time if I don’t need as much power?
The 2 x 20V tools are designed to work with a pair of batteries and will not operate with just one battery installed. For optimum performance, when pairing up your batteries, we recommend that both batteries are the same Amp hour rating and are fully charged.
NOTE: We recommend using the same two batteries to run your Hedge Trimmer and charging both batteries at the same time on the dual charger for peak performance. More details can be found in the charger’s manual.
I have one 20V Worx battery that has a higher capacity than the batteries included with the trimmer. Can I use that one battery and one of the batteries included with the tool to get a longer runtime and more power? What if I forget to charge one of the batteries? Can I use a battery with more charge to improve performance?
Using batteries with two different capacities, or even different charge levels, won’t improve the performance of your 2 x 20V Cordless 24” Hedge Trimmer. The tool’s performance will only meet the lowest common denominator, so if one battery is only half charged, it will only work until that one battery is exhausted. No one needs to be short-changed like that! Using the same two batteries and charging them together will ensure the high performance you’ve come to expect from your Worx tools.
I have multiple batteries. How can I tell if I’ve put the right ones on my Hedge Trimmer?
Before starting the hedge trimmer, or after use, press the button beside the power indicator light on the machine to check the battery capacity. During operation, the battery indicator will constantly sense and automatically display on the battery power indicator and with two battery packs, the power indicator light will display the condition of the battery with the lowest power level.
Five green lights illuminated – The two batteries are highly charged
Two, three, or four green lights illuminated – The two batteries have a remaining charge. The more lights illuminated, the more battery capacity is available
Only one green light illuminated – The charge level of at least one battery is very low. Please check and charge the battery.
No lights illuminated – At least one battery is not fully installed or battery may be defective.
One light is flashing twice per cycle – At least one battery is over-discharged. Please recharge to two batteries at once before use or storage.
For more information about messages your battery light indicator can relay, please refer to the owner’s manual.
How heavy is the hedge trimmer?
The Worx 2 x 20V Cordless 24” Hedge Trimmer only weighs 9.3 lbs, and that includes both batteries! The ergonomic design you expect from a Worx tool ensures the weight is evenly distributed between the front and rear handles to make trimming hedges and shrubs comfortable and easy-to-manage for anyone.
What is the Worx 2 x 20V Cordless 24” Hedge Trimmer’s cutting capacity?
The 2 x 20V Hedge Trimmer has a cutting capacity of 3/4” thick branches and a blade length of 24”.
How long can you trim with the new 2 x 20V platform?
The included 20V Max Lithium batteries are designed to provide enough working time per charge to trim the greenery on on the average 1/2 acre homesite on one charge. Actual results may vary on a variety of factors, including the density of the grass or weeds you’re cutting, the age and charge levels of each battery pack.
NOTE: The batteries are shipped uncharged. Each battery must be fully charged before the first use. We recommend always fully charging both batteries at the same time to ensure the best performance. More details can be found in the charger’s manual.
Is the battery going to be powerful enough?
Worx lithium batteries are surprisingly powerful for their compact size, and when teamed up in pairs, they have double the power of our 20V (1.5Ah) batteries. If we trust our 20V batteries to power our professional cordless drills through concrete and large timbers, imagine how easily two will handle trimming your shrubs and bushes. It’s easier than ever to get that professionally manicured look you’ve always wanted.
Is the battery larger than previous models?
The two batteries included with the Worx 20V Cordless 24” Hedge Trimmer are our 2.0 Ah batteries. Partnered up on our 2 x 20V tools, they deliver 40V performance, twice the amount of a single battery.
Higher capacity 20V batteries are available.
How long does it take to charge the batteries included with the trimmer?
It takes about 1 hour to fully charge both included batteries with the included dual-port charger.
Are multiple cutting positions available? How do I rotate the blade?
Yes! Worx takes your comfort into mind when designing our ergonomic products. To give you the most control and the best cutting experience possible, your 2 x 20V Cordless Hedge Trimmer handle has 5 different positions: 0°, 45°, 90°, 135°, and 180°. To change the position of your blade, unlock the locking switch, twist the handle into position until it clicks. That’s it. It’s that easy.
What is the horsepower rating of Worx lithium tools?
Battery powered DC motors are not rated for horsepower as output power is only measured with gas or induction AC (corded) motors. Worx lithium powered products were designed with sufficient power to get the job done quickly & easily.
Can I use my 20 Volt Max Lithium batteries on my other WORX tools?
While Power Share allows you to share batteries between tools within the same voltage family, batteries should only be used with tools of a corresponding voltage. Use your 20V Max Lithium battery with any 20V WORX tool – even the power tools.
Are lithium batteries interchangeable with the Ni-Cad?
Our lithium tools and Ni-Cd tools are separate platforms and are not interchangeable. Lithium batteries offer our customers maintenance-free technology without the hassle of managing the memory effect inherent in Ni-Cad batteries.
Does it come pre-assembled?
Each hedge trimmer comes with some minor assembly required, which takes 5 minutes or less and only requires a Phillips head screwdriver. Please refer to your manual for specific instructions.
Can I use the tool without the safety guard? I have experience with other hedge trimmers and will be the only one using it.
The safety guard is designed to protect you from the blade as well as from any debris while trimming. Removing the guard will void the tool’s warranty and puts you at risk for injury. Please refer to your owner’s manual for specific safety instructions.
My Cordless Hedge Trimmer won’t start when I pull the trigger. What’s wrong?
Worx takes your safety in mind with each tool we design. To prevent accidentally starting the tool and protect against injury, each cordless hedge trimmer includes a 2-stage trigger. In order to start the trimmer, squeeze both the trigger on the front handle and the trigger in the rear handle. Both triggers must be held down during operation of the tool. If either trigger is released during operation, the hedge trimmer will stop.
Are there any precautions I should follow when using the Worx 2 x 20V Cordless Hedge Trimmer?
Carefully review the owner’s manual for all safety information and guidelines for using the 2 x 20V Cordless 24” Hedge Trimmer. Follow safety precautions while using any power tools – including wearing safety eyewear, gloves, appropriate shoes & clothing, and keeping hair tied back. See the owner’s manual for complete safety instructions and details.
I’ve misplaced my manual. Is there anywhere I can get more information?
You can download the manual here.
What is the guarantee/warranty?
If you decide the 2 x 20V Cordless 24” Hedge Trimmer isn’t the right trimmer for you, we offer a 30-day Money Back Guarantee from date of receipt (less shipping and handling). Please call our customer service center at 1-866-354-9679 (WORX) and we’ll be happy to assist. View more information here.
We know your tools are indispensable, so we cover each tool with a 2 Year Limited Consumer Warranty. You can extend your warranty to 3 years by registering online within 30 days of purchase. Already have your 2 x 20V Cordless 24” Hedge Trimmer? Register now!
Worx batteries are covered by a 1 Year Limited Consumer Warranty and are not eligible for warranty extension.
Parts subject to normal wear and tear are not covered by the tool’s warranty. View more information on our warranty here.
Where can I get replacement parts?
Need an higher capacity battery or a faster charger? Many replacement parts are available online under Accessories.