30 DAY RETURN / REFUND MONEY BACK GUARANTEE
WORX has a convenient 30 day money back guarantee on all direct purchases, less any applicable shipping and/or restocking fees. WORX offers the following hassle-free return solution:
- If you are not 100% satisfied with your WORX product, simply give us a call, toll free 1-866-354-WORX to submit your return label request. All returns must be processed using our WORX return label as it contains all of the pertinent information for successfully processing your refund. Using any other form of return shipment will result in a substantial delay of your refund.
- All returns must be in the original packaging and contain all original components. Upon arrival, your return will be inspected for all parts/pieces and your refund will be processed accordingly.
- Your return label will be sent to you via email within 3-5 days (be sure to check your spam filter), or you may request that it be mailed to you, which takes approximately 7-10 business days to process and arrive.
- Once you receive your personalized return label, simply place it on the outside of your box and drop it off at any FedEx store or authorized FedEx drop off location. To find the nearest FedEx location to you, please visit www.fedex.com.
- Upon arrival of your returned package, we will scan it and process your refund within 3-5 business days. It is recommended to write down your tracking number for your records and if you wish to follow the tracking progress via FedEx.
- 30 day guarantee will extend to 90 days for select 56-volt products: WG591, WG191, WG772, WG771, WG291, WG926.
Should you have any questions, please contact our Customer Care staff at 1-866-354-WORX (9679). Customer Care hours are 9:00 am to 6:00 pm EST, Monday through Friday, 8:00 am to 4:00 pm EST Saturdays.