Frequently Asked Questions
What makes Worx DNA2 DoubleHelix line special?
DNA2 DoubleHelix cutting line has a unique aerodynamic shape for reduced drag and superior trimming and edging performance to ensure a healthier cut for your lawn. With over 100lbs of tensile strength, Worx DNA2 DoubleHelix cutting line offers more durability and flexibility for a longer life. These pre-wound spools can be loaded into your 20V or 32V Worx trimmer in seconds without hassle.
How many spools are in each package?
Each package contains 6 pre-wound spools.
How much line is on each spool?
Each spool contains 10 feet of DNA2 DoubleHelix line.
What’s the diameter of this line? Can it be used in trimmers other than Worx trimmers?
The diameter of this line is approximately 0.065”. The line is pre-wound on spools specially designed to work on Worx 20V and 32V battery operated trimmers. Compatibility and performance on other tools isn’t likely.
Do these spools fit the 40V Worx trimmer/edger? Do they fit the 56V trimmer?
We have two different model 40V trimmers. These spools will fit the Worx 40V 3.0 String Trimmer/edger model WG180
, which has a similar shape and size to our 20 and 32V trimmers, but they will NOT fit our model WG190 40V trimmer or the 56V model WG191. For spools to fit the 40V model WG190 or 56V model WG191, click here.
What trimmer models are compatible with these spools?
These spools can be used in the following Worx trimmer/edger models: WG150, WG151, WG151.5, WG152, WG153, WG154, WG155, WG155.5, WG156, WG157, WG160, WG160.1, WG160.2, WG160.3, WG160.4, WG162, WG163, WG165, WG166, WG166.1, WG167, WG174, WG175, WG175.1, WG176, WG180
What’s the difference between the Free Spools for Life and the WA0004 package?
The Free Spools for Life package (WA0010) is benefit we offer to our customers. We ship a free six pack of spools to our customers when they cover the cost of shipping and processing. The two pack of spools (WA0004) is a package usually sold at local retailers. It’s a convenient way for customers to pick up spools without having to wait for a shipment.
Are there any precautions I should follow?
Regardless of the tool or job at hand, we recommend that our customers follow standard safety precautions while using our tools, including wearing safety eyewear, gloves, appropriate shoes and clothing, and keeping hair tied back. Always refer to the owner’s manual for complete safety information before operating any tool.
What is the guarantee/warranty?
If you decide the Worx spools aren’t the right for you, we offer a 30-day Money Back Guarantee from date of receipt (less shipping and handling). Please call our customer service center at 1-866-354-9679 (WORX) and we’ll be happy to assist. For more information, click here
For more information on our warranty, click here
Where can I get replacement parts?
Need spool cap cover? Lose your battery? Many replacement parts are available on worx.com
. You can also contact our friendly customer service team is ready to get you back up and running. Give us a call at 1-866-354-9679 (WORX).