Frequently Asked Questions
Does this come with a battery and charger?
No, this model does not include a battery or charger. This is an electric tool.
How much does the 8 Amp Electric 10” Pole Saw weigh?
The Worx 8 Amp Electric 10” Pole Saw weighs 10 pounds.
I’ve seen the 10” Pole/Chain Saw described as battery-operated and electric. Which is correct?
We have two versions of the Pole/Chain Saw, so they are both correct. The WG309 is our electric Pole/Chain Saw. Our battery-operated model, the WG323, uses our 20V MaxLithium technology and Powershare platform that lets you use any 20V Worx battery you may already have.
What is the chain speed?
The chain spins at 28ft/second.
Does the Cordless Pole/Chain Saw come pre-assembled?
The Chain Saw does come assembled, but not attached to the pole. Attaching the pole is quick, easy and requires no tools!
How hard is it to attach the pole to the chain saw? What kind of tools will I need?
Attaching the pole is easy and does not require any tools! You’ll be able to connect it in less than 3 minutes. First, screw the pole together securely. To save you on shipping, and to make future storage more convenient, the pole unscrews into two tethered pieces. Once the pole is assembled, unscrew the attachment faceplate from the pole and set aside. Set the handle of the chainsaw around the handle bracket on the pole. Re-attach the faceplate and screw in securely. Attach the chainsaw cord to the cord on the handle, and you’re ready to go!
I didn’t receive any oil in the package. What kind of oil do I use on the chain saw? How much oil will the chain saw need?
The 8 Amp Electric 10” Pole Saw can take any kind of bar and chain oil, which is available in most hardware stores or stores that sell chainsaws. The oil tank capacity will hold 4.06 ounces.
How do I buy a replacement bar or chain? Can I get them locally?
Both the bar and chain are available on worx.com
Need something faster? Local hardware or home improvement stores may carry accessories that fit your Worx chainsaw. Look for the following items compatible with your WG323 Cordless Pole/Chain Saw.
ES: 3/8LP.050 40E, QIRUI: A1-40, Oregon: 90PX0034X
ES: ES100SDEA041, QIRUI: P010-50SR, Oregon: 100SDEA041
Can the chain saw be used without the pole?
Yes, the chainsaw can be used with or without the pole, depending on what the job at hand requires.
What is the length of the 8 Amp Pole/Chain Saw?
The full length of the Cordless Pole/Chain saw is 97.5”.
If the total length of the 8 Amp Electric Pole/Chain Saw when attached to the extension pole is roughly 8’, how can it reach up to 10’?
Working directly overhead is never a safe option when trimming limbs from trees, so the calculation isn’t based on direct reach. Since the safest way to approach tree trimming would be standing away from the branch being cut and reaching up at an angle, the total reach factors in the average height of the person using the tool as at least 4’. When standing at the base of the tree and reaching with the 20V Cordless Pole/Chain Saw at an angle, the average user can cut branches at a height of 10 or more feet.
Are there any precautions I should follow when using the Worx 8 Amp Electric 10" Pole Saw?
Carefully review the owner’s manual for all safety information and guidelines. Follow safety precautions while using any power tools – including wearing safety eyewear, gloves, appropriate shoes & clothing, and keeping hair tied back. See the owner’s manual for complete safety instructions and details.
I misplaced my manual. Is there anywhere I can get more information?
You can download the manual here
, or our friendly customer service team will be glad to answer any questions you may have at 1-866-354-9679 (WORX).
What is the guarantee/warranty?
If you decide the Worx 8 Amp Electric 10” Pole Saw isn’t the right tool for you, we offer a 30-day Money Back Guarantee from date of receipt (less shipping and handling). Please call our customer service center at 1-866-354-9679 (Worx) and we’ll be happy to assist. View more information here
We know your tools are indispensable, so we cover each tool with a 2 Year Limited Consumer Warranty. You can extend your warranty to 3 years by registering online within 30 days of purchase. Already have your 10" Electric Pole/Chain Saw? Register now!
Parts subject to normal wear and tear are not covered by the tool’s warranty.
View more information on our warranty here
Where can I get replacement parts?
Many accessories, like blades, are available on worx.com
. If you don’t find what you’re looking for, our friendly customer service team is ready to get you back up and running. Give us a call at 1-866-354-9679 (WORX).