Frequently Asked Questions
How heavy is the trimmer?
The trimmer only weighs 5.7 lbs, even with the battery installed. As light as this is, the ergonomic design ensures the weight is evenly distributed between the main and auxiliary handle to make trimming a comfortable, easy-to-manage experience for anyone.
I’m really tall/short. Can I adapt the WORX GT 2.0 to my height?
Absolutely! The WORX GT 2.0 is designed to be fully adjustable from the telescoping shaft, multi-position auxiliary handle, and pivoting trimmer head. Don’t contort yourself to fit your trimmer, let your trimmer adapt to fit you.
Does it come pre-assembled?
Each trimmer comes with some minor assembly required, which may take up to 5 minutes per tool. A step-by-step instruction manual is included along with easy assembly instructions. Please have a #2 Phillips head screwdriver on hand when assembling your trimmer.
How do I convert from trimming to edging? How do I use the mini-mower feature?
Converting from trimming to edging, or to a mini-mower is quick and easy. For your convenience, we’ve included all the steps in a short 2 minute video you can watch online:
Instruction Video
How long can you trim on each 20V MaxLithium battery charge?
Each 20V MaxLithium Battery will provide enough working time per charge to trim around the average 1/4 acre yard. Actual results may vary depending on the density of the grass or weeds you’re cutting or the age of the battery pack.
Is the battery larger than previous models?
The GT 2.0 features our highest capacity battery to date. The 20V MaxLithium battery (not-included) has an amp hour rating of 2.0 vs our previous models 1.3 amp hour rating. The amp hour rating measures how much energy can be stored in the battery (energy capacity). The GT 2.0 can hold almost twice the amount of energy as previous models. WORX has achieved this higher battery capacity due to advanced battery chemistry without making the battery larger than before.
What is the horsepower rating of WORX lithium tools?
Battery powered DC motors are not rated for horsepower as output power is only measured with gas or induction AC (corded) motors. WORX lithium powered products were designed with sufficient power to get the job done quickly & easily.
How long does it take to charge the 20V lithium battery?
It takes 3 hours to fully charge the battery.
Are lithium batteries interchangeable with Ni-Cd batteries?
Our lithium tools and Ni-Cd tools are separate platforms and are not interchangeable. Lithium batteries offer our customers maintenance-free technology without the hassle of managing the memory effect inherent in Ni-Cd batteries.
Are the 20V lithium batteries interchangeable with the 32V lithium batteries?
While PowerShare allows you to share batteries between tools within the same voltage family, batteries should only be used with tools of a corresponding voltage. Use your 20V lithium battery with any 20V WORX tool – even the power tools – but save your 32V battery for your 32V tools.
What’s the Free Spools for Life offer? How do I get them?
Each GT 2.0 includes three (3) pre-loaded spools of cutting line to get you started. Extra spools are free of charge, as long as you own your trimmer - you just cover the cost of shipping and handling any time you need more! You may order additional spools online
by clicking here or by calling 1-877-LINE1GT (1-877-546-3148).
Are the spools available in stores?
Yes, spools may be purchased in various quantities. Please locate a retailer using our
Store Locator.
However, we recommend taking advantage of the Free Spools for Life program benefits included with the purchase of your trimmer!
Can other cutting line be used with the WORX GT 2.0?
The WORX GT 2.0 can accept any standard 0.065” cutting line found at your local garden or home center, however the automatic feed function isn’t guaranteed to work properly. Our special double helix line is designed to work with the GT 2.0 for a quicker and more efficient cut. This helps you maintain a healthy, professionally groomed lawn. With the purchase of your trimmer, you’re automatically enrolled in our Free Spools for Life program.
Can I use the tool without the safety guard?
The safety guard is an essential part of the tool. Not only does it keep you safe from any debris from the trimming & edging, it also helps regulate the length of the cutting line. Without the safety guard, your GT 2.0 will not operate properly and you are at risk for injury.
What is the guarantee/warranty?
If you decide the GT 2.0 isn’t the right trimmer for you, we offer a 30 day money back guarantee from the date of receipt (less shipping and handling). Please call our customer service center for a return label and we’ll be happy to assist you with your return.
Each of our products are covered by a 3 Year Limited Consumer Warranty on the tool and a 1 Year Limited Consumer Warranty on the battery. Parts subject to normal wear and tear, such as a spool cap cover, are not covered by the tool’s warranty.
Where can I get replacement parts?
Lose a spool cap cover? Need an extra battery or charger? Replacement parts for your trimmer are available!
Order Replacement Spools
Order Spool Cap Cover
Order 20V Battery
These or any additional parts may be ordered by contacting our customer service center at 1-866-354-9679 (WORX).
