Frequently Asked Questions
How much does the JawSaw extension pole weigh?
The Worx JawSaw extension pole weighs 3.6 pounds.
Does the JawSaw extension pole come pre-assembled?
Yes, the Worx JawSaw extension pole comes fully assembled. Just oil the chain as instructed in the manual and you’re ready to work!
Is the extension pole required for using the JawSaw?
The JawSaw can be used with or without the extension pole. The extension pole is designed to help reach branches up to 12’ high and can be quickly and easily attached or detached depending on how you need to use the JawSaw.
There are two different extension poles. How do I know which one is right for my JawSaw?
The extension pole should be the same type as your JawSaw. The WA0163 is the extension pole for the electric JawSaw (model WG307).
The extension pole for the Cordless/Battery-operated JawSaw (model WG320/WG320.9) is model number WA0169 and can be found here.
What is the weight of the tool with the Extension pole?
The total weight of the JawSaw and extension pole is 11.7 pounds.
What is the length of the JawSaw and the Extension Pole?
Jawsaw is 33 inches (or 2 ft 9 inches) and the Pole is 61.5 inches (or 5 ft 1.5 inches) in length. When used together, the total length is around 7 ft 9 inches.
If the total length of the JawSaw and extension pole is less than 8’, how can they reach up to 12’?
Working directly overhead is never a safe option when trimming limbs from trees, so the calculation isn’t based on direct reach. Since the safest way to approach tree trimming would be standing away from the branch being cut and reaching up at an angle, the total reach factors in the average height of the person using the tool as at least 4’. When standing at the base of the tree and reaching with the JawSaw at an angle, the average user can cut branches at a height of 12 or more feet.
Why do I have to pay s&h on the extension pole accessory?
The extension pole comes pre-assembled making the box an oversized box in length and therefore cost extra to ship.
Are there any precautions I should follow?
Carefully review the owner’s manual for all safety information and guidelines for the JawSaw. Follow safety precautions while using any power tools – including wearing safety eyewear, gloves, appropriate shoes & clothing, and keeping hair tied back. See the owner’s manual for complete safety instructions and details.
What is the guarantee/warranty?
If you decide the Worx JawSaw isn’t right for you, we offer a 30-day Money Back Guarantee from date of receipt (less shipping and handling). Please call our customer service center at 1-866-354-9679 (WORX) and we’ll be happy to assist. For more information, click here
Parts subject to normal wear and tear are not covered by the tool’s warranty.
For more information on our warranty, click here
Where can I get replacement parts?
Lose your spanner wrench? Need a spare bar? Many replacement parts are available on worx.com
. You can also contact our friendly customer service team is ready to get you back up and running. Give us a call at 1-866-354-9679 (WORX).