Frequently Asked Questions
Does this come with a battery and charger?
Yes, this model includes one 20V 2.0 Ah battery (WA3575) and one charger (WA3742).
How much does the 20V 10" Cordless Pole /Chain Saw weigh?
The Worx 20V 10" Cordless Pole /Chain Saw weighs 10 pounds.
I’ve seen the 10” Pole/Chain Saw described as battery-operated and electric. Which is correct?
We have two versions of the Pole/Chain Saw, so they are both correct. The WG323 model is a battery-operated tool and uses our 20V MaxLithium technology. Powershare lets you use any 20V Worx battery you may already have with this model. Our electric Pole/Chain Saw is model number WG309 and can be found here.
What’s the runtime for the 20V 10" Cordless Pole /Chain Saw?
The runtime will vary depending on the type and density of wood you’re cutting and how thick the branches are for each cut and the capacity of the 20V battery you’re using. For example, on one charge of our 1.3Ah 20V battery, you can expect up to 23 cuts on 4” thick hardwood. Since most branches you’ll cut are less than that, you’ll typically get a higher yield. If you know you need extra power, try keeping an extra battery on hand. Worx also offers higher capacity 20V batteries
as well as quick chargers
can be found here.
What is the chain speed?
The chain spins at 12.5ft/second (3.8 m/s).
How long does it take to charge the battery?
The enclosed charger and battery take about 5 hours to fully recharge.
Does the Cordless Pole/Chain Saw come pre-assembled?
The Chain Saw does come assembled, but not attached to the pole. Attaching the pole is quick, easy and requires no tools!
How hard is it to attach the pole to the chain saw? What kind of tools will I need?
The pole attaches to the chainsaw without tools. You’ll be able to connect it in less than 3 minutes. First, screw the pole together securely. To save you on shipping, and to make future storage more convenient, the pole unscrews into two tethered pieces. Once the pole is assembled, the saw slides onto the pole like a Worx battery slides on to a tool. Use the locking knob on the pole under the saw to secure the connection. To remove the saw, unscrew the locking knob and pull straight down. Pull the saw and pole apart.
I didn’t receive any oil in the package. What kind of oil do I use on the chain saw? How much oil will the chain saw need?
The 20V Cordless Pole/Chain Saw can take any kind of bar and chain oil, which is available in most hardware stores or stores that sell chainsaws. The oil tank capacity will hold 4.5 ounces.
How many chain drive links are on the 20V Cordless Pole/Chain saw chain? What is the chain pitch?
There are 40 links on the chain saw chain. The chain is a 3/8 inch pitch.
How do I buy a replacement bar or chain? Can I get them locally?
Both the bar and chain are available on worx.com
Need something faster? Local hardware or home improvement stores may carry accessories that fit your Worx chainsaw. Look for the following items compatible with your WG323 Cordless Pole/Chain Saw.
ES: 3/8.043-40E, QIRUI: A0(T)-40E, Oregon: 90PX040G
ES: ES104SDEA041, QIRUI: PO10-43SR(T), Oregon: 104MLEA041
Can the chain saw be used without the pole?
Yes, the chainsaw can be used with or without the pole, depending on what the job at hand requires.
What is the length of the Cordless Pole/Chain Saw?
The full length of the Cordless Pole/Chain saw is 97.5”.
If the total length of the Cordless Pole/Chain Saw when attached to the extension pole is roughly 8’, how can it reach up to 10’?
Working directly overhead is never a safe option when trimming limbs from trees, so the calculation isn’t based on direct reach. Since the safest way to approach tree trimming would be standing away from the branch being cut and reaching up at an angle, the total reach factors in the average height of the person using the tool as at least 4’. When standing at the base of the tree and reaching with the 20V Cordless Pole/Chain Saw at an angle, the average user can cut branches at a height of 10 or more feet.
How long does it take to charge the 20 Volt Max battery?
It takes approximately 5 hours to fully charge the battery.
Does this use the same batteries as my other 20V WORX tools?
Yes! With Powershare, you can share the battery and save money. Your Worx 20V 10" Cordless Pole /Chain Saw can use any WORX 20V battery you already have. By sharing the battery between tools, you’ll always have the power you need to complete any job.
Are lithium batteries interchangeable with the Ni-Cad?
Our lithium tools and Ni-Cd tools are separate platforms and are not interchangeable. Lithium batteries offer our customers maintenance-free technology without the hassle of managing the memory effect inherent in Ni-Cad batteries.
Are the 20 Volt Max Lithium batteries interchangeable with the 32 Volt Max Lithium Battery?
While Powershare allows you to share batteries between tools within the same voltage family, batteries should only be used with tools of a corresponding voltage. Use your 20V Max Lithium battery with any 20V WORX tool – even the garden tools – but save your 32V battery for your 32V tools.
Are there any precautions I should follow when using the Worx 20V 10" Cordless Pole/Chain Saw?
Carefully review the owner’s manual for all safety information and guidelines. Follow safety precautions while using any power tools – including wearing safety eyewear, gloves, appropriate shoes & clothing, and keeping hair tied back. See the owner’s manual for complete safety instructions and details.
I misplaced my manual. Is there anywhere I can get more information?
You can download the manual here
, or our friendly customer service team will be glad to answer any questions you may have at 1-866-354-9679 (WORX).
What is the guarantee/warranty?
If you decide the Worx 20V 10" Cordless Pole/Chain Saw isn’t the right tool for you, we offer a 30-day Money Back Guarantee from date of receipt (less shipping and handling). Please call our customer service center at 1-866-354-9679 (Worx) and we’ll be happy to assist. View more information here
We know your tools are indispensable, so we cover each tool with a 2 Year Limited Consumer Warranty. You can extend your warranty to 3 years by registering online within 30 days of purchase. Already have your Cordless Pole/Chain Saw? Register now!
Parts subject to normal wear and tear are not covered by the tool’s warranty.
View more information on our warranty here
Where can I get replacement parts?
Many accessories, like blades, are available on worx.com
. If you don’t find what you’re looking for, our friendly customer service team is ready to get you back up and running. Give us a call at 1-866-354-9679 (WORX).