POSITEC Tool corp RECALLS Hyper tough, worx, and portland chainsaws and pole saws  

 

Recall Summary

Names of Products:  WORX® Brand 8 Amp 14” Electric Chainsaw, Model WG305; WORX® Brand 8 Amp Pole Saw, Model WG309; Hyper Tough Brand 9 Amp Electric Corded 14” Chainsaws, and Portland 9 Amp 14” Chainsaws

Hazard: The main switch on the recalled chainsaws and pole saws can fail, allowing the saws to continue to run even after the switch is released, posing a laceration hazard.

Remedy: Replace

Contact Positec for a pre-paid shipping label, and a new box as needed, to return the recalled units free of charge. Positec will provide a free replacement chainsaw or pole saw upon receipt of the recalled product.

Consumer Contact: Positec Tool Corp. toll-free at 888-997-8871 from 9 a.m. to 6 p.m. ET Monday through Friday, email at CHAINSAWrecall@worx.com, or online at https://www.worx.com/chainsaw-recall or https://www.worx.com and click on the Chainsaw Recall tab at the bottom of the home page under the Service & Support column for more information.

 

Recall Details

Number of Units: About 49,000

Descriptions:

This recall involves:

-       The Worx 8 Amp 14" Electric Chainsaw, an orange and black saw marked WORX on the saw body and on the bar.

-       The Worx 8 Amp Electric Pole Saw, an orange and black saw marked WORX on the saw body and on the bar and is shipped with an 8-foot pole extension.

-       The Hyper Tough 9 Amp Electric Corded 14” Chainsaw, a black saw with red trim, marked Hyper Tough on the saw body and on the bar.

-       The Portland 9 Amp 14” Chainsaw, a green saw with a black bar, marked Portland on the bar.

 

Incidents/Injuries: Positec has not received any reports of incidents or injuries from customers at this time.

Sold at: www.Worx.com, www.Amazon.com, www.Walmart.com, www.HarborFreight.com, and in Harbor Freight and Walmart retail stores from September 2024 through March 2025 for between $49.99 and $119.99.

Importer: Positec Tool Corp., of Charlotte, North Carolina and Amazon.com, Inc. of Seattle, WA

Distributor: Positec Tool Corp., of Charlotte, North Carolina and Amazon.com, Inc. of Seattle, WA

Manufacturer: Positec Technology (China) Co., Ltd., of China

Manufactured in: China

 

 

 

 

 

Photos

 

Recalled Hyper Tough 9 Amp Electric Corded 14” Chainsaw

 

 

Recalled Worx 8 Amp 14" Electric Chainsaw with location of Item No. and Serial No.

 

 

Recalled Worx 8 Amp Electric Pole Saw with location of Item No. and Serial No.

 

 

 Recalled Portland 9 Amp 14" Chainsaw with location of UPC, Serial No. and SKU

 

 

MORE QUESTIONS AND ANSWERS

Why is the firm conducting this recall?

We are conducting this recall to keep our customers safe and prevent injuries by removing the problem products.

How can I tell if my Chainsaw is affected by the recall?

Affected products can be identified by the serial numbers, item numbers, SKUs, UPCs, and/or date ranges found on the product labels located on the main body of the chainsaws and pole saws, as shown in the photos above. The following chart will help you identify if your unit is affected:

 

If you are unsure whether your unit is affected, please contact Positec toll-free at 888-997-8871 from 9 a.m. to 6 p.m. ET Monday through Friday or by email at chainsawrecall@positecgroup.com

 

 

How can I take advantage of the recall?

Contact Positec Tool Corp. toll-free at (888) 997-8871 from 9 a.m. to 6 p.m. ET Monday through Friday, email at chainsawrecall@positecgroup.com, or online at https://www.worx.com and click on the Chainsaw Recall tab at the bottom of the home page under the Service & Support column for more information.

What is the problem with my Chainsaw?

On affected products the chainsaw may continue to run after the main trigger switch is released.  If this happens, the running saw could contact the operator or others nearby and possibly injure them.

My chainsaw appears to be operating okay.  Can I continue to use it? 

No. Even though your product appears to be safe, we are asking all customers to immediately stop using the product and participate in the recall by returning the chainsaw to us for a free replacement.

I no longer have the receipt for the product.  Can I still return it?

Yes.  You can still return the product without a receipt.

How long will it take for me to receive the replacement?

Please allow 3-4 weeks from the date you contacted us.  We apologize for any inconvenience and assure you that we are working as quickly as possible to replace your product.

Can I repair the product myself?

No. We urge you not to attempt to repair the product yourself.  Please return it to us immediately for a free replacement.