WORX has a convenient 30 day money back guarantee on all direct purchases, less any applicable shipping and/or restocking fees. WORX offers the following hassle-free return solution:

  1. If you are not 100% satisfied with your WORX product, simply submit your return to: WORX / RW Direct 3255 Argentia Rd. Unit 102, Mississauga, Ontario, L5N 0G1

  2. All returns must be in the original packaging and contain all original components. Upon arrival, your return will be inspected for all parts/pieces and your refund will be processed accordingly.

  3. Upon arrival of your returned package, we will process your refund within 2-4 weeks. It is recommended to write down your tracking number for your records if you wish to follow the tracking progress.

  4. 30 day guarantee will extend to 90 days for select 56-volt products: WG591, WG191, WG772, WG771, WG291, WG926

Should you have any questions, please contact our Customer Care staff at 1-866-354-WORX. Customer Care hours are 9:00 am to 6:00 pm EST, Monday through Friday.