30 DAY RETURN / REFUND MONEY BACK GUARANTEE
WORX has a convenient 30 day money back guarantee on all direct purchases, less any applicable shipping and/or restocking fees. WORX offers the following hassle-free return solution:
- If you are not 100% satisfied with your WORX product, simply submit your return to: WORX / RW Direct 199 Longside Dr. Mississauga, Ontario L5T 2W8
- All returns must be in the original packaging and contain all original components. Upon arrival, your return will be inspected for all parts/pieces and your refund will be processed accordingly.
- Upon arrival of your returned package, we will process your refund within 2-4 weeks. It is recommended to write down your tracking number for your records if you wish to follow the tracking progress.
- 30 day guarantee will extend to 90 days for select 56-volt products: WG591, WG191, WG772, WG771, WG291, WG926
Should you have any questions, please contact our Customer Care staff at 1-866-354-WORX (9679). Customer Care hours are 9:00 am to 6:00 pm EST, Monday through Friday, 8:00 am to 4:00 pm EST Saturdays.