Frequently Asked Questions
Is a battery and charger included with this Hydroshot model (WG629.9)?
No, this model (WG629.9) will only include the tool and accessories. Powershare lets you share batteries and save money - so you can add to your Worx garden and power tools without buying more batteries and chargers than you really need. You can use any Worx 20V batteries and chargers you already have on any 20V Worx tool.
How heavy is the Hydroshot?
The WORX Hydroshot is ultra-lightweight. Even with the battery and lance installed, it only weighs 3.7 lbs. It’s the ultimate portable power cleaner for at home or on the go, and easy to store.
What kind of accessories does the Hydroshot use?
The WORX Hydroshot has custom-designed accessories to perform a variety of applications from cleaning to watering plants. Aftermarket pressure washer accessories can also be used on the Hydroshot, but may not operate as originally designed since the water flow rate is much lower than a typical pressure washer.
Can I use the Hydroshot accessories on my traditional pressure washer?
The Hydroshot accessories are only designed for use on the Hydroshot and cannot be used on other pressure washing equipment.
Can I use cleansers or buckets of soapy water with my Hydroshot?
The Hydroshot is designed for use with fresh water sources, and using chemicals, cleansers, salt water or any other non-fresh water sources in it will void the warranty. For tough cleaning needs, the soap dispenser accessory can be used to mix any after-market cleaning solutions or liquid soaps. When using fresh water from a pool, lake, river or pond, slide the float along the hose to keep the intake away from the bottom to avoid picking up dirt or mud. When finished, flush the tool with ordinary tap water to ensure its longevity and performance.
Can I use hot water with the Hydroshot?
Yes, as long as the water is 104 degrees or less.
Does the Hydroshot have different speeds?
The WORX Hydroshot has two different speed settings – High and Low – to adapt to the task at hand and deliver up to 3 to 4 times the pressure of a garden hose and nozzle. The pressure settings are changed by pushing the button at the top of the handle. High speed allows for more pressure and is best for cleaning with the extension lance and power nozzle. Low speed helps conserve battery run time and is best for watering the with extension lance and the shower setting on the power nozzle.
How much water pressure does the Hydroshot deliver?
The water pressure will depend on the speed setting used, but can range from 80 psi to 320 psi.
The Hydroshot is shown with the long and short lances used at the same time. Do I have to use both when operating the tool?
There are two operating modes for the Hydroshot and power nozzle. The first, for lower pressure operation, is using only the short lance and nozzle. This is suitable for light duty cleaning and watering. The second uses the combination of the extension lance with the short lance and power nozzle for higher pressure applications.
How do I install the lance assemblies? How do I install the 5-in-1 pressure nozzle?
To install the lance to the body of the Hydroshot, align the two projections on the lance with the grooves of the power nozzle as shown in the manual. One side is wider than the other and will only fit one way. Push the lance towards the body of the Hydroshot and, without releasing the pressure, twist counterclockwise until the projection on the lance lines up with the projection on the top of the Hydroshot’s nozzle. Once they are aligned, release. Attaching the pressure nozzle uses the same process. The grooves at the base of the nozzle on the side will line up with the grooves on the extension lance.
The manual shows bits/parts I didn’t receive with my tool. Was something left out of my package?
Not necessarily. Different packages contain different items. To be sure you’ve received everything, be sure to look at your model number in the “accessories” chart in the manual.
How do I attach my garden hose to the WORX Hydroshot?
To attach a garden hose to the Hydroshot, first remove the hose adapter under the body and in front of the handle guard by turning it counterclockwise. You may need an adjustable wrench to remove it. Carefully turn this counter-clockwise. When removing the adapter, be careful not to drop the rubber gasket filter. The Hydroshot will not work properly without this piece. Attach the hose fitting to the Hydroshot and gently pull to ensure it is secure. When removing the hose, be sure not to lose the rubber gasket filter and that it is in place before re-attaching the hose adapter in a clockwise motion. Do not overtighten the hose adapter when replacing it.
Does this use the same batteries as my other 20V WORX tools?
Yes! With Power Share, you can share the battery and save money. Your WORX Hydroshot can use any WORX 20V battery you already have. By sharing the battery between tools, you’ll always have the power you need to complete any job.
How long does it take to charge the 20V MAX battery?
It takes approximately 5 hours to fully charge the battery. Additional fast charging options are available.
Are lithium batteries interchangeable with the Ni-Cad?
Our lithium tools and Ni-Cd tools are separate platforms and are not interchangeable. Lithium batteries offer our customers maintenance-free technology without the hassle of managing the memory effect inherent in Ni-Cad batteries.
Are the 20V MAX Lithium batteries interchangeable with the 32V MAX Lithium Battery?
While Power Share allows you to share batteries between tools within the same voltage family, batteries should only be used with tools of a corresponding voltage. Use your 20V MAX Lithium battery with any 20V WORX tool – even the garden tools – but save your 32V battery for your 32V tools.
The on/off trigger grip won’t move on my Hydroshot. What do I do?
For your security and safety, most WORX tools have a safety feature to prevent the tool from accidentally turning on. To operate the Hydroshot, press the black button on handle just above the grip opening (from the back, the button will be on the right side). While holding this button, squeeze the on/off trigger grip. The safety button can be released once the trigger is engaged. If the grip is released, the safety button will auto-engage to prevent accidental operation of the Hydroshot.
My Hydroshot isn’t pulling water through the attached hose. What do I do?
Especially when using a self-draw water source (like from a bucket or lake), it may take up to 20 seconds to start pulling water through the hose and Hydroshot. If it is still not working, check the following:
- Check the connection by gently pulling the hose. It should not easily pull off. If it does, reinstall by making sure the hose clicks into position.
- Check the intake filter at the end of the hose to see if debris or dirt is clogging the intake. Clean and reinstall if necessary.
- Confirm that the hose is not being compressed or kinked, or being restricted in any way.
- Make sure the intake filter is floating just under the water’s surface and not touching the bottom, any dirt or debris that may prevent water from being drawn into the hose.
- Remove the orange hose adapter by unscrewing it from the machine (which may require an adjustable wrench). Verify that the rubber gasket filter is still in place and see if any debris is blocking the filter. The Hydroshot will not work properly if the filter is missing. Reinstall the hose adapter and hand tighten, or tighten with a wrench if necessary. Do not overtighten. Additional rubber gasket filter screens are sold at most hardware stores and by WORX.
- If all filters are installed and cleared and all accessories are securely tightened, try re-installing the long lance and nozzle, change the pressure setting to High, and try again. Keep the Hydroshot no higher than 5’ from the water source to decrease the travel distance between the water and tool.
Can I use my Hydroshot as a water gun?
The Hydroshot is a tool designed for cleaning and watering purposes and should not be used as a toy. Please refer to the owner’s manual for more information.
Are there any precautions I should follow when using the WORX Hydroshot?
Always wear the proper safety gear and maintain a clean, safe workspace. For more information, please check out the owner’s manual.
What kind of maintenance should I perform to keep Hydroshot working at its peak?
Before storing the Hydroshot, run clean, fresh water through the machine. Remove the battery to allow it to cool and keep it dry. Completely drain all water from the Hydroshot and hose and clean the housing using a soft brush and clean cloth. Do not use water, solvents or polishes. Rinse the hose filter by unscrewing the filter guard counterclockwise, remove and rinse the filter. Replace and screw the filter guard back on in a clockwise direction. Store in a secure, dry, frost-free environment out of reach of children.
I didn’t receive a manual. Is there anywhere I can get more information?
You can download the manual here
, or our friendly customer service team will be glad to answer any questions you may have at 1-866-354-9679 (WORX).
What is the guarantee/warranty?
If you decide the WORX Hydroshot isn’t the right tool for you, we offer a 30-day Money Back Guarantee from date of receipt (less shipping and handling). Please call our customer service center at 1-866-354-9679 (WORX) and we’ll be happy to assist. For more information, click here
We know your tools are indispensable, so we cover each tool with a 2 Year Limited Consumer Warranty. You can extend your warranty to 3 years by registering online within 30 days of purchase. Already have your Hydroshot? Register now!
Parts subject to normal wear and tear are not covered by the tool’s warranty.
For more information on our warranty, click here
Where can I get replacement parts?
Lose your hose filter or debris screen? Need an extra battery? Our friendly customer service team is ready to get you back up and running. Give us a call at 1-866-354-9679 (WORX).