We are conducting this recall to keep our customers safe and prevent injuries by removing the problem products.

Affected products are in the serial number ranges 20210200078905 – 20210200096490 and 20210200097286 – 20210200097881, and the serial number is found on the product label, on the main body of the product on the back of the soap tank, as shown in the photo below. [Note: Do not refer to the serial number on the outside of the box.]

Contact Positec USA, Inc. toll-free at (855) 444-2833 from 9 a.m. to 6 p.m. ET Monday through Friday, email at pressurewasherrecall@worx.com, or online at https://www.worx.com and click on the Pressure Washer Recall tab at the bottom of the home page under the Service & Support column for more information.

On affected products the sprayer hose may separate from the spray wand during use. If this happens, the spray hose could strike the operator or others nearby and possibly injure them. 

No. Even though your product appears to be safe,we are asking all customers to immediately stop using theproduct and participate in the recall by returning the spray wand product to us for a free replacement.

Yes.  You can still return the product without a receipt.

Please allow _______ weeks from the date you contacted us.  We apologize for any inconvenience, and assure you we are working as quickly as possible to repair/replace your product.

No. We urge you not to attempt to repair the productyourself.  Please return it to us immediately for a free replacement spray wand.