U.S. Consumer Product Safety Commission – Fast Track Recall
Release Date: February 9, 2022
Positec USA Recalls WORX® Brand 13 Amp 1900 PSI Electric Pressure Washer Due to Injury Hazard
Recall Summary
Name of Product: WORX® Brand 13 Amp 1900 PSI Electric Pressure Washers
Hazard: The sprayer hose can separate from the spray wand during use, posing an impact injury hazard to the user or passersby.
Remedy: Replace
Consumers should immediately stop using the recalled pressure washers and contact Positec USA for instructions on returning the spray wand for a free replacement. Once verified, Positec USA will provide the consumer with a prepaid shipping label for return of the wand assembly at which point Positec will provide the consumer with the free replacement. Positec USA is contacting all known purchasers directly.
Consumer Contact: Positec USA toll-free at 855-444-2833 from 9 a.m. to 7 p.m. ET Monday through Friday, email at pressurewasherrecall@worx.com, or online at https://www.worx.com/wg606-product-recall or https://www.worx.com and click on the Pressure Washer Recall tab at the bottom of the home page under the Service & Support column for more information.
Recall Details
Units: About 17,630
Description: This recall involves the WORX brand 13 Amp 1900 PSI Electric Pressure Washer with model number WG606. The pressure washers are grey and orange with the WORX brand name on the front of the product and “Electric Pressure Washer” on the handle. Recalled products have serial number ranges from 20210200078905 to 20210200096490 and from 20210200097286 to 20210200097881, and the serial number is found on the product label located on the main body of the product on the back of the soap tank. The model number can be found on that same label in the upper left.
Incidents/Injuries: Positec has received 61 reports of the spray hose and wand separation; including four reports of minor injuries, including cuts and bruises.
Sold at: Menards stores in the Midwest and other independent hardware stores nationwide and online at https://www.menards.com from April 2021 through November 2021 for about $180
Importer: Positec USA, Inc., of Charlotte, North Carolina
Distributor: Positec USA, Inc., of Charlotte, North Carolina
Manufacturer: Positec Technology (China) Co., Ltd., of China
Manufactured in: China
Photos
Recalled WORX Brand 13 Amp 1900 PSI Electric Pressure Washer
Serial number location on the WORX Brand 13 Amp 1900 PSI Electric Pressure Washer
This recall was conducted voluntarily by the company under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.
About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
- Visit CPSC.gov.
- Sign up to receive our e-mail alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or a product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
- Contact a media specialist.
More Questions and Answers
Why is the firm conducting this recall?
We are conducting this recall to keep our customers safe and prevent injuries by removing the problem products.
How can I tell if my Pressure Washer is affected by the recall?
Affected products are in the serial number ranges 20210200078905 – 20210200096490 and 20210200097286 – 20210200097881, and the serial number is found on the product label, on the main body of the product on the back of the soap tank, as shown in the photo below. [Note: Do not refer to the serial number on the outside of the box.]
How can I take advantage of the recall?
Contact Positec USA, Inc. toll-free at (855) 444-2833 from 9 a.m. to 7 p.m. ET Monday through Friday, email at pressurewasherrecall@worx.com, or online at https://www.worx.com and click on the Pressure Washer Recall tab at the bottom of the home page under the Service & Support column for more information.
What is the problem with my Pressure Washer?
On affected products the sprayer hose may separate from the spray wand during use. If this happens, the spray hose could strike the operator or others nearby and possibly injure them.
My Pressure Washer appears to be operating okay. Can I continue to use it?
No. Even though your product appears to be safe, we are asking all customers to immediately stop using the product and participate in the recall by returning the spray wand product to us for a free replacement.
I no longer have the receipt for the product. Can I still return it?
Yes. You can still return the product without a receipt.
How long will it take for me to receive the replacement?
Please allow 3-4 weeks from the date you contacted us. We apologize for any inconvenience, and assure you we are working as quickly as possible to repair/replace your product.
Can I repair the product myself?
No. We urge you not to attempt to repair the product yourself. Please return it to us immediately for a free replacement spray wand.
We are conducting this recall to keep our customers safe and prevent injuries by removing the problem products.
Affected products are in the serial number ranges 20210200078905 – 20210200096490 and 20210200097286 – 20210200097881, and the serial number is found on the product label, on the main body of the product on the back of the soap tank, as shown in the photo below. [Note: Do not refer to the serial number on the outside of the box.]
Contact Positec USA, Inc. toll-free at (855) 444-2833 from 9 a.m. to 6 p.m. ET Monday through Friday, email at pressurewasherrecall@worx.com, or online at https://www.worx.com and click on the Pressure Washer Recall tab at the bottom of the home page under the Service & Support column for more information.
On affected products the sprayer hose may separate from the spray wand during use. If this happens, the spray hose could strike the operator or others nearby and possibly injure them.
No. Even though your product appears to be safe,we are asking all customers to immediately stop using theproduct and participate in the recall by returning the spray wand product to us for a free replacement.
Yes. You can still return the product without a receipt.
Please allow _______ weeks from the date you contacted us. We apologize for any inconvenience, and assure you we are working as quickly as possible to repair/replace your product.
No. We urge you not to attempt to repair the productyourself. Please return it to us immediately for a free replacement spray wand.